Support
Contact Lens Date Reminder
English iPhone name: Lensmark.
Direct support
Tell us what happened.
Email hello@koviapps.com with the app name, version, iOS version, device model, steps you took, expected result, and actual result. Attach a screenshot only if it does not expose information you do not want to share.
Before contacting support
- Finish or cancel any visible recovery prompt before repeating the action.
- Check that your device has available storage and that the relevant iOS permission is enabled.
- Close and reopen the app. Avoid deleting it until you have preserved any records you need.
App-specific guidance
- Check Notifications for Lensmark in iOS Settings if a reminder is not delivered.
- Confirm the replacement date against the package and instructions from your eye-care professional.
- Avoid deleting Lensmark to troubleshoot: there is no backup, sync or export for its local records. If a recovery message appears, keep the app and records in place and use Retry or contact support.
Pro, purchases and Restore
An optional one-time Pro purchase adds spare-lens counts and a replacement summary for each eye. Recording dates, setting reminders and viewing the full history stay free. Replacement dates still come from your product instructions or eye-care professional.
- Open Settings → Lensmark Pro and choose Restore purchases with the Apple Account used for the purchase. Restore returns Pro access, not local records.
Apple handles payments and refund requests for these in-app purchases. See Apple’s refund instructions; eligibility depends on Apple’s terms and your region.
Your data
Your records and local recovery copies stay on this iPhone and are excluded from device backups. Lensmark has no backup, sync or export, so it does not provide a way to transfer these records to a new iPhone. Delete this lens set removes its dates, drafts and history; Delete all local data also removes the profile. The app also removes its reminder requests. If cleanup reports a problem, reopen Lensmark and retry. Removing the app removes its local records.
There is no Kovi Apps login or server-side app account. See the privacy policy for storage, permission, and sharing boundaries.
Product boundary
Lensmark is a personal calendar and reminder. It does not diagnose, prescribe, make treatment decisions, or assess contact-lens safety, efficacy, or emergencies. No regulatory classification is claimed here.