Support
Pool Free Chlorine Journal
Direct support
Tell us what happened.
Email hello@koviapps.com with the app name, version, iOS version, device model, steps you took, expected result, and actual result. Attach a screenshot only if it does not expose information you do not want to share.
Before contacting support
- Finish or cancel any visible recovery prompt before repeating the action.
- Check that your device has available storage and that the relevant iOS permission is enabled.
- Close and reopen the app. Avoid deleting it until you have preserved any records you need and confirmed any available export.
App-specific guidance
- Confirm that the reading and pool profile are correct before saving.
- Include the app version and a description of the screen if you report a problem.
Pro, purchases and Restore
On iOS 16 or later, an optional one-time Lifetime purchase unlocks Journal Pro. Compare the count, average and range of free-chlorine readings across two consecutive 7- or 30-day periods. Logging, history, basic trends, archiving and JSON backup and recovery stay free.
- On iOS 16 or later, create your pool or spa profile, then open Journal → Compare periods. Review Apple’s price for the optional one-time Lifetime purchase, with no renewal. Compare the count, average and range of your own readings across two consecutive 7- or 30-day periods; this is not a target or treatment recommendation.
- Choose Restore purchases on the same offer screen using the Apple Account used for the purchase. Restore returns Pro access, not journal records. Use the separate JSON backup and import controls for your data. Logging, history, basic trends, archiving and JSON backup and recovery remain free.
- The app supports iOS 15 for its free journal. Journal Pro requires iOS 16 or later.
Apple handles payments and refund requests for these in-app purchases. See Apple’s refund instructions; eligibility depends on Apple’s terms and your region.
Your data
Delete entries inside the app, use its data-reset control where available, or remove the app to remove its local container. Exported files and device backups are controlled separately by you and Apple.
There is no Kovi Apps login or server-side app account. See the privacy policy for storage, permission, and sharing boundaries.
Product boundary
The app is a journal for recording observations. It does not prescribe chemical treatment or replace product labels, testing, or qualified pool-care advice.