Support
Pizarra: Domino Scorekeeper
Direct support
Tell us what happened.
Email hello@koviapps.com with the app name, version, iOS version, device model, steps you took, expected result, and actual result. Attach a screenshot only if it does not expose information you do not want to share.
Before contacting support
- Finish or cancel any visible recovery prompt before repeating the action.
- Check that your device has available storage and that the relevant iOS permission is enabled.
- Close and reopen the app. Avoid deleting it until you have preserved any records you need and confirmed any available export.
App-specific guidance
- Pizarra records the scores and rules that you enter manually.
- If a match was interrupted, reopen the app and use the offered recovery action before starting another match.
Pro, purchases and Restore
Pizarra Pro is an optional one-time purchase for team totals across finished matches and named tournaments that group selected results. Scoring, corrections, recovery, match history and result sharing stay free.
- Open Home → Settings → Pizarra Pro to review Apple’s price. Lifetime is an optional one-time purchase with no renewal. Scoring, corrections, match recovery, history and result sharing remain free.
- Pro summarizes team results across finished matches. Finish a match, choose New tournament, enter a name, select finished matches and Save. A tournament groups results; it is not a live bracket.
- Already bought Pro? Choose Restore purchases on the same Pizarra Pro screen using the Apple account used for the purchase. Restore returns access, not match or tournament data. Cancel or Back returns to the free app.
Apple handles payments and refund requests for these in-app purchases. See Apple’s refund instructions; eligibility depends on Apple’s terms and your region.
Your data
Delete individual matches or history in the app, or remove the app. Deleting a Pro tournament removes its grouping, not the matches it contains. Restore purchases restores Pro access, not match or tournament data; there is no app-operated cloud backup. Copies you shared are not controlled by Kovi Apps.
There is no Kovi Apps login or server-side app account. See the privacy policy for storage, permission, and sharing boundaries.
Product boundary
Pizarra is an unofficial manual scorekeeping tool. It does not certify a regional rule set or decide disputes between players.