Support
Beekeeper Journal: Hive Log
Direct support
Tell us what happened.
Email hello@koviapps.com with the app name, version, iOS version, device model, steps you took, expected result, and actual result. Attach a screenshot only if it does not expose information you do not want to share.
Before contacting support
- Finish or cancel any visible recovery prompt before repeating the action.
- Check that your device has available storage and that the relevant iOS permission is enabled.
- Close and reopen the app. Avoid deleting it until you have preserved any records you need and confirmed any available export.
App-specific guidance
- Check Camera permission in iOS Settings if capture is unavailable.
- Keep a copy of an exported archive before deleting or replacing a device if you need to preserve the journal.
Pro, purchases and Restore
An optional one-time Lifetime purchase adds hive comparisons and a shareable report of inspection counts and the latest brood and food-store observations. The journal, filters, exports and backups stay free.
- Open More → Beekeeper Journal Pro. The Example uses fictional hives. Review Apple’s displayed price, then choose Unlock hive reports for the optional one-time Lifetime purchase, with no renewal. Pro compares hive inspection counts and the latest brood and food-store observations, and adds a shareable report.
- Choose Restore purchases on the same screen to restore Pro access. This does not restore journal records or replace a backup. For your records, use More → Data & Export → Restore from backup. The manual journal, existing filters, trends, exports, Season card PDF and versioned archives remain free.
- If the offer cannot load, use Retry or Back to return to the free journal. Cancelling a purchase or unavailable Pro access does not erase journal records or backups.
Apple handles payments and refund requests for these in-app purchases. See Apple’s refund instructions; eligibility depends on Apple’s terms and your region.
Your data
Delete records inside the app, use Delete Everything, or remove the app. Delete exports and backups at their destinations separately; the app cannot erase recipient or system-backup copies.
There is no Kovi Apps login or server-side app account. See the privacy policy for storage, permission, and sharing boundaries.
Product boundary
The journal records manual observations. It does not diagnose colonies, prescribe treatment or dosing, or replace veterinary, apiary, safety, or regulatory guidance.