Support
Aquarium Journal: Water Log
Direct support
Tell us what happened.
Email hello@koviapps.com with the app name, version, iOS version, device model, steps you took, expected result, and actual result. Attach a screenshot only if it does not expose information you do not want to share.
Before contacting support
- Finish or cancel any visible recovery prompt before repeating the action.
- Check that your device has available storage and that the relevant iOS permission is enabled.
- Close and reopen the app. Avoid deleting it until you have preserved any records you need and confirmed any available export.
App-specific guidance
- Check notification permission in iOS Settings if a local reminder does not appear.
- Photos selected for a journal entry are copied into the app’s local storage; removing the app entry does not delete the original from Photos.
Pro, purchases and Restore
An optional one-time Pro purchase adds an annual report for each tank. Compare reading counts and ranges across the last 365 days and the preceding 365 days, and save a preferred parameter. The journal, reminders, photos, 7/30/90-day trends and exports stay free.
- Open Trends → Compare two years and choose Restore purchases with the Apple Account used for the purchase. Restore returns Pro access, not local records.
Apple handles payments and refund requests for these in-app purchases. See Apple’s refund instructions; eligibility depends on Apple’s terms and your region.
Your data
Delete journal items or tanks in the app, use its local data controls, or remove the app. Also delete any exported files you created. Apple may retain device or iCloud backups under your Apple settings.
There is no Kovi Apps login or server-side app account. See the privacy policy for storage, permission, and sharing boundaries.
Product boundary
This is a personal recordkeeping tool, not veterinary, toxicity, treatment, or emergency advice. Any experimental reference shown in the app is informational and must be evaluated independently.